Shipping Information


Customs Duties for Orders from South America. All orders from South America are subject to customs duties. If a client refuses to pay customs duties despite being aware of the requirement, we will not issue refunds.

Shipping Restriction to Turkey. Unfortunately, we are currently unable to provide delivery service to Turkey due to the special customs policy in place.

China Post Refund Policy. Due to the revised policy of China Post, refunds can only be processed for parcels that have not been signed for after 6 months.

Shipping Information
We offer global shipping services with estimated delivery times based on various factors including destination address, selected shipping options, and order processing time. You can calculate delivery estimates by adding the processing time to the delivery time based on your selected shipping method.

Shipping methods vary depending on your shipping address region. We provide worldwide standard free shipping and offer different express shipping methods for each region.

Shipping Method & Time

【Standard Free Shipping】 Processing time of 3-5 business days + Shipping time of 7-15 business days (Total: 10-20 business days)
【Express Shipping】 Processing time of 3-5 business days + Shipping time of 5-7 business days (Total: 8-12 business days)
Customers who place an order or multiple orders (within 5 days) totaling over$180 are eligible for free express shipping.

You will receive tracking information via email once your order has been shipped. If you have registered an account with Retrosia, you can review your order and shipping details in your account profile.

Additional Customs and Import Duty
Certain countries require tariff declaration as part of their customs policy. We recommend familiarizing yourself with the import policy of your local country in advance. If your order incurs customs duty, you will need to contact your local customs office and make the necessary payment. If you require assistance, please feel free to contact us directly, and we will do our best to assist you.

Customer Service
Please note that any delivery dates provided by Retrosia are estimates. For further shipping information, please contact us via email or message us here. We aim to reply within 24 hours on business days.